How do I handle this buyer?

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How do I handle this buyer?

Postby victorgrant Wed Aug 16, 2017 12:44 pm

A buyer purchased two products from me.
She says they arrived in a soaking wet mailer and the PO had put them in another bag. They were liquid products so... I apologized and told her to file for a refund through eBay so I could get her money back to her. I know I pack well but stuff happens, no big deal.
Got another message. Buyer says she just opened the package and one item is perfectly fine, it's just a problem with the second one. Can I send her another one? I tell her I can't, I don't have anymore. I, again, ask her to file for a refund. She says she will do that.
She doesn't and I don't hear from her for a couple of days. She wrote me this morning asking if I will send her a completely unrelated product that I have for sale as an exchange.
I haven't responded and I don't want to do that. Is that even allowed on ebay? At this point, this seems so odd to me. What to do?

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